Hospitality Consulting & Management

Our Expertise

We support property owners, investors, and operators in maximizing the profitability and asset value of a site, hotel/resort, or hospitality concept, while enhancing their operations.

Our services cater to hotel groups, independent hotels, boutique hotels, luxury guesthouses, and innovative lodging concepts.

We firmly believe that the success of a hospitality project lies in authentic relationships, a deep understanding of our partners' needs, and close collaboration at every step of the process.

Designing and Launching Hotel Projects

Greenlight your project

Feasibility Studies
Repositioning Analysis
Business Planning

Concept Development

Branding & Identity: Storytelling, architecture, guest experience
Market Positioning: Capacity, category, amenities
Marketing Mix: Services, pricing, distribution, communication

Project Launch

Pre-opening, opening, or relaunching support
Sales, Distribution, and Revenue Management
Communication Strategies
Recruitment & Talent Management
Implementing Standards and Procedures
Operational support for openings

‍

Enhancing and Optimizing Assets

Advisement for Property Owners

Understanding your goals
Expertise in Purchase/Sale Processes
Evaluation of Operations, Compliance, and ROI
CAPEX and Cash Management

Support your investment projects

Single Asset or Portfolio Acquisition
Development of New Projects or Renovation of Existing Assets

Operational Performance Review

Cost Analysis / P&L Audits
Competitive Benchmarking
Service Quality Audits: Guest Experience, mystery visits, procedural reviews

Best Practices Implementation

Exceed Objectives
Enhance Guest Experience
Cost Control

Sustainability Integration

Eco-friendly and socially responsible practices
Implementation of innovative technologies for efficiency

Development Support

Improving Competitiveness

Competitive Audits to benchmark your property
Comprehensive Commercial and Marketing Strategy
Full Revenue Management

Encouraging Best Practices

Financial Audits to identify cost-saving opportunities
Practical operational solutions for greater efficiency

Enhancing Guest Experience

Service Ceremonial, mystery client visits to refine service quality

Training and Talent Retention

Skill development and service excellence: know-how and soft skills
Sales training for reservation optimization, upselling opportunities, and revenue maximization

Successful Onboarding

Briefings for seasonal and new team members
Familiarization with the property’s uniqueness
Service ceremonial, and team cohesion-building sessions

Promoting Feedback & Best Practices

Leveraging team experiences to enhance quality of service
Implementation of best practices

Train and Retain Talents

Develop skills and service quality: both expertise and demeanor !

Ensure comprehensive training

Provide your teams with the tools to deliver a client experience that aligns with the highest standards of luxury hospitality.
Train your staff in tailored sales techniques to maximize bookings, essential revenue management principles to boost income, and strategies to identify upselling opportunities to enhance the guest experience while increasing establishment revenues.

Effectively onboard new employees

Organize briefings for seasonal staff and new team members.
Provide training on the property’s unique features and distinct identity.

Refine service protocols and foster team cohesion

Emphasize service ceremony and interpersonal skills through team-building sessions.

Leverage employee feedback to enhance operations and implement best practices

Incorporate exemplary practices to deliver outstanding customer service, increase client satisfaction, and build long-term loyalty. Strengthen service excellence and client loyalty

Our Philosophy

We believe every hospitality experience should be memorable and enriching.

Our philosophy is rooted in innovation, sustainability, and creating value for our clients and partners.

We are committed to turning every project into a lasting success.

“Creating value for hoteliers

and memories for guests.”

Free investors from constraints

We manage the entire lifecycle of your hotel assets, from acquisition to sale, ensuring seamless and optimized management

Support hospitality professionals

We assist hoteliers in developing and bringing their projects to life with a personalized approach tailored to their ambitions.

Maximize revenue and control costs

With our expertise in revenue management, distribution, and organization, we optimize the performance of your establishments while keeping expenses under control.

Enhance brand image and communication

We strengthen the positioning and visibility of establishments by creating unique and memorable experiences for guests.

About Us

Vauban Hospitality was born from the partnership of two passionate hospitality experts, united by a shared vision: to maximize the profitability and value of hotels while creating unforgettable guest experiences.

Our unique dual expertise spans asset management, operational management, branding, and communication.

Stéphane Mozziconacci

With over 20 years of experience in hotel management and revenue optimization, Stéphane has worked with prestigious establishments worldwide, including in the U.S., Spain, Central America, and the Caribbean.

His operational mastery and management expertise enable him to enhance both profitability and guest satisfaction.

Jacques Emmanuel Falempin

After a career in strategy consulting and auditing for luxury and lifestyle brands, Jacques Emmanuel turned his focus to hospitality.

A graduate in Hospitality Management, his analytical and operational approach, combined with strategic vision, supports hoteliers in creating value and delivering unique experiences.